All sales are final with no returns. That being said I want you to be delighted with your order! Please don't hesitate to contact me with any questions and I'll be happy to get back with you right away.
In the rare event an order has to be returned for a refund, original shipping is not refunded and return shipping is the customer's responsibility.
I generally ship within three business days after your order is placed unless your item is made to order.
I use USPS or Fedex for larger pieces. By default, orders over $1000.00 shipped via Fedex require a signature upon delivery, however, if you prefer Fedex deliver and leave at your door with no signature, simply leave your preference in the order notes.
Shipping rates shown are for the contiguous US. Contact me for a quote to your location and I'll be happy to give you a quote. Some items may not be eligible for shipping outside the US. For International shipping you may be responsible for additional duty/import or VAT fees.
If you are in the Panama City Beach, Florida area, orders may be picked up from my home studio to eliminate shipping costs.
All artwork is securely packed with the greatest of care to arrive in perfect condition.
If you receive a damaged item, please save the box and packing materials and contact me right away with photos of the damage to the item as well as the box/packing materials. This will expedite the process of resolving the issue with the shipping company.
Thank you for taking the time to review my policies. I hope you enjoy shopping with Lucy Designs!